Local In-house technicians & no subcontractors
Local In-house technicians & no subcontractors
Yes, we do install appliances. Our skilled technicians are trained to install a wide range of appliances, including refrigerators, ovens, washers, dryers, and more. We follow industry best practices to ensure that your appliance is installed correctly and functions optimally.
Yes, we work on gas appliances. Our technicians have the expertise to repair and maintain a variety of gas appliances, including stoves, ovens, and dryers. We ensure that all repairs are performed according to industry best practices to guarantee optimal performance and safety.
Once you reach out, we’ll gather a few quick details about your appliance issue and schedule a time that works for you. A technician will arrive during your confirmed time window, ready to diagnose the problem and provide a clear quote for the repair.
We offer service visits Monday through Friday between 8am and 4pm. Appointment availability may vary based on demand, but we’ll always do our best to find a time that works for you.
Payment is due at the time of service. If the repair takes more than one visit, payment is collected during the final visit once the job is complete.
We accept cash, checks, and all major credit or debit cards.
After diagnosing the appliance, our technician will communicate their findings and explain the repair needed to fix the issue. If the customer approves, they will proceed with performing the repair. While many common parts are carried on the technician’s vehicle, it’s sometimes necessary to order a part. If this is the case, a return trip will need to be scheduled once the part has arrived.
Yes, our technicians are qualified to work on a wide range of brands and models of appliances. They undergo continuous training to stay updated on the latest technologies and repair techniques, ensuring they can effectively service both older and newer appliances from various manufacturers. You can find all the major brands we service at https://qualityappliance.com/brands/
To prepare for your scheduled appointment, ensure that the appliance is accessible for the technician. If possible, provide the unit’s model number at the time the appointment is scheduled. There is a section at the bottom of this FAQ page that can help you find model numbers.
One of our trained and experienced technicians will be fixing your appliance. We do not subcontract work; all repairs are handled by our in-house staff to ensure consistent quality and service. You can learn more about our team at https://qualityappliance.com/about-us/.
We aim to fix the appliance on the first visit. However, there are times when parts need to be ordered or a step-by-step diagnostic approach is required, which may necessitate more than one trip.
Yes, there is a service call fee, which covers the cost of sending a technician to your home to diagnose the issue and provide a repair quote. This fee is separate from the repair price and is charged regardless of whether you choose to proceed with the repair. In situations where a customer isn’t ready to move forward with a repair, the service call fee is paid and the quote is good for 30 days. If the customer chooses to have the repair performed and contacts us within the 30 day timeframe, another service call fee will not be charged.
Look for a sticker just above the drum.
Normally found on a sticker behind the door.
Normally on a sticker behind the lower storage drawer. Sometimes located on the rear panel.
Look inside the main compartment on the interior wall or ceiling.
